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Frequently Asked Questions

Q: How do I get started?

A: As described on our Ordering Information page, it's best to browse our categories and select your cartoon scene first.  Once you have chosen the cartoon scene of your choice, you'll see a variety of products that you can add your cartoon scene to.  When you click on the item you'd like your cartoon added to, you will be taken to a page where you can enter your personalization and then add it to your cart.

 

Q: What can be personalized on your Friendly Folks scenes?

A: We are able to add text, using any font or font color of your choice.  We are also able to change the hair style on most characters.  And, we can add extra art, including children, dogs, cats and business or sports team logos.  We cannot change the scene, alter the character's clothes, remove characters or intermix light and dark skin tones (all characters must have the same skin tone).

For more information regarding scene personalization, please see our Ordering Information and Scene Personalization pages.

 

Q: How do I see what it looks like?  Do you send a proof?

A: We do not send a proof unless we need clarification on something or you request a proof.  Please be advised that once an order is marked to send a proof, it is held until we receive an approval. That being said, we also fully back our products, and we're only an email or phone call away.

 

Q: Do you offer any guarantee?

A: We strive on providing awesome customer service.  All of our products are guaranteed from our door to yours.  Should your order be damaged in transit, you change your mind or find a typo (regardless of who is at fault) - Regardless the reason, if you're not happy just let us know. As a matter of policy, we consult Matthew 7:12  and Luke 6:31 on all matters.

 

Q: Do you offer gift wrap?

A: Yes, we offer gift wrapping on most items. We charge $4.95 for gift wrapping.

 

Q: Can your products be used for team trophies or team awards?

A: Yes, our items can be used for team trophies and awards, as well as employee awards and even fund raising events.